Privacy Policy

01Who we are

trading as BRANDROOM, operates brandroom-eg.com and is responsible for the personal information described in this policy.

For privacy questions or requests, contact info@brandroom-eg.com.

02Information we collect

Information you provide

When you shop with us or contact us, we may collect:

• Your name, email address and telephone number.
• Your delivery address and delivery instructions.
• Details of your order, including products, sizes, quantities and order history.
• Messages and information you share with our customer service team.
• Your email address and subscription preferences when you sign up for our newsletter.
• Styling preferences or measurements, if you choose to provide them for a personalised styling service.

Information collected through the website

Our website and its integrated services may collect technical and browsing information, including your IP address, browser and device details, pages visited, interactions with products and the website or advertisement that brought you to us.

This information may be collected through cookies, pixels and similar technologies.

03How we use your information

We use personal information to:

• Receive, confirm and fulfil your orders.
• Arrange delivery and manage cash-on-delivery payments.
• Respond to enquiries and handle order issues, returns or exchanges.
• Provide styling assistance you request.
• Maintain and improve our website and shopping experience.
• Understand website usage and measure advertising performance.
• Send collection updates and promotional messages when you have agreed to receive them.
• Prevent misuse, resolve disputes and meet applicable legal obligations.

Depending on the activity, we process information to fulfil your order or service request, comply with legal obligations, pursue legitimate interests where permitted by law, or act on your consent.

Browsing our website or placing an order does not automatically subscribe you to marketing messages.

04Cash-on-delivery payments

Website orders are currently paid for upon delivery.

We do not request credit or debit card details to place these orders. We may retain information about the amount due, payment status and delivery outcome to manage your purchase and maintain order records.

05Cookies and tracking technologies

Cookies are small files stored on your device. Pixels and similar technologies help record interactions with a website.

Our website uses technologies for:

• Shopping functionality: supporting your basket, browsing session and other essential website features.
• Website statistics: understanding visits, product interactions and website performance.
• Advertising measurement: understanding how visitors reach us and interact with our advertising.

The website includes Meta Pixel, Google tagging technology and WordPress/Automattic statistics tools. Depending on their configuration, these services may receive browsing information and identifiers and use them for measurement or advertising purposes.

Where applicable law requires consent for non-essential tracking, we obtain that consent before enabling it.

You can block or delete cookies through your browser settings. Blocking essential cookies may affect shopping features. Browser cookie controls may not disable every type of tracking.

For information about these providers’ processing and available privacy controls, see the privacy information published by Meta, Google and Automattic.

06When we share information

We may share relevant personal information with:

• Delivery providers, so they can deliver your order and collect payment.
• Website and technical service providers, to support hosting, maintenance, security and communications.
• Analytics and advertising providers, as described in the cookies section.
• Professional advisers or public authorities, where necessary to meet legal obligations, resolve disputes or protect legal rights.

The information shared depends on the purpose. Some third-party platforms also process information under their own privacy policies.

07Marketing and social media

If you subscribe to our emails or otherwise agree to receive marketing, we may send you information about new collections, offers and BRANDROOM updates.

You can withdraw your marketing consent at any time using the unsubscribe instructions in our messages or by emailing info@brandroom-eg.com. This does not prevent us from sending communications needed to manage an existing order.

If you contact us through Instagram or another social platform, we receive the information you choose to share with us. The platform’s own privacy policy also applies to your use of that service.

08Retention, security and international processing

We retain personal information for as long as needed for the purposes described in this policy, including fulfilling orders, handling customer enquiries and meeting applicable accounting, tax or legal requirements.

Retention periods depend on the type of information, the purpose of processing and any legal requirement to keep it.

We take appropriate technical and organisational measures to protect personal information. However, no online transmission or storage system can guarantee complete security.

Some service providers may process information outside Egypt. Any such transfer must meet applicable data protection requirements, including required safeguards and authorisations.

09Your privacy rights

Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion where permitted, or restriction of or objection to certain processing. You may also withdraw consent where processing relies on it.

To make a request, email info@brandroom-eg.com. We may need to verify your identity before responding. Some information may need to be retained to meet legal obligations.

You may also raise a complaint with the relevant data protection authority, including Egypt’s Personal Data Protection Center.

10Children’s information

If you believe a child has provided personal information without any consent required by law, please contact us. We will review the circumstances and take appropriate action.

11Changes to this policy

We may update this policy when our services, processing practices or legal requirements change. The latest version will appear on this page with an updated revision date. Where required, we will provide additional notice or request fresh consent.